REFUNDS & RETURNS
At Sensuva we want you to be 100% satisfied with all of your purchases. Our sincere goal is to provide an enjoyable shopping experience that encourages you to shop with us for years to come.
Sensuva will not refund the shipping charges for returned items nor pay for the shipping of returned items unless the items delivered were either not what you ordered or arrived damaged.
Returning Damaged, Defective Merchandise or an Item That You Didn’t Order
We understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Also, on rare occasions an incorrect item may be shipped. If you receive a damaged or defective product or an item that you didn’t order, please follow these steps:
Contact our customer service department at firstname.lastname@example.org or 877-470-7578 within 3 days of receiving your damaged, defective, or incorrect item. You will be instructed how to return it at no charge to you.
We will replace the damaged or defective item at no additional charge.
Making A return
If you wish to return an item that is not damaged or defective, please follow these steps:
Contact our customer service department at email@example.com or 877-470-7578 within 21 days of receiving your item. You will be instructed how to return the item.
The item that you wish to return must have it’s labels still attached. Shipping charges are non-refundable unless the order was improperly filled.
Pack and seal the item you wish to return securely. Packages must be returned postage paid. We will not accept COD deliveries.
Ship the product to the address provided by our customer service department.